Dear Friends,
My requirement is to add custom fields to the mail form - attribute page so that IC agent can select these attributes when they create the mail forms. These customer fields are related to Service ticket like Account details, service ticket ID , IBASE details etc.
I read on SAP HELP and got to know that I need to implement BADI CRM_IM_ADD_DATA_BADI to maintain additional attribute but for this, first i need to maintain attribute context ( IMG path is under personalized mails under campaign management in CRM Marketing ). so i created the attribute context.
But i can't see anything related to my attribute context on mail form when i select attribute button, i get nothing in additional fields to insert. Also the BADI does not get triggered.
Can anyone please guide me on this as how to get the custom attributes on mail forms ?
Our requirement is not specific to CRM marketing but generic to give IC agents some Service ticket specific attributes to add in the mail forms.
Please advice as i am struggling a lot on this and i never worked in CRM marketing.
Reply awaited.
Thanks & Regards,
Suchita