I am a beginner in this world so forgive me if the question is fool, also about my english, I´m not native.
So, the thing is I need to make a campaign based on a target group as following:
Marketing create a campaign and launch mailing to BP´s (previously registered on our database) with a number on it --> Some of those BP´s call to that number to IC. (nothing more).
So what we need is to know if this person who is calling, when the agent of IC search the profile of this BP through the name (or maybe directly cause we previously registered the phone) belong to ANY campaign, I mean, there is a campaign associated to a 'target group' and this BP belong to that campaign. But the thing is that we need to know that as soon as the BP calls the IC, I don´t care the way, either name or phone call.
Please I need help.