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Creating buttons on the Interaction Record in the Interaction Center

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Hello Gurus,

 

I am new to UI developement and I am trying to create 3 sample buttons on the Interaction Record to understand the functionality and also to understand the code. Please somebody help me step by step procedure how to:- 1. identify the correct component, and further with writing and understanding the code for enhancing this particular requirement.

 

thanks in advance

 

Raj


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